SHIPPING & HANDLING

Effective date: November 10, 2025

Organization: 2430 GROUP INC
Address: 10900 Research Blvd, Austin, TX 78759, USA
Email: [email protected] · Phone: +1 (512) 721-0297

AT-A-GLANCE
• Primary delivery: digital (secure link/email)
• Physical shipping: by request or stated in SOW only
• Service level: Standard only (no expedited/express)
• Standard transit time: 7–10 business days from dispatch (carrier estimate)
• Daily cutoff: 12:00 PM Central Time (CT), Mon–Fri (U.S. federal holidays excluded)
• Flat domestic shipping fee: $6.99 USD per shipment
• Tracking: emailed when your package ships (where available)
• International: limited, pre-approval required; shipped DDU (duties/taxes paid by recipient)

1. SCOPE
   This page explains how we deliver work products and any physical materials. Most deliverables are digital. Physical shipments occur only when explicitly requested or required by a Statement of Work (SOW) or written approval.

2. DIGITAL DELIVERY (DEFAULT)
   • Method: secure portal or email link (PDF, slide deck, archive, or viewer access).
   • Timing: per the project schedule/SOW after payment/approvals.
   • Access issues: if a link expires or is filtered, email us and we’ll re-issue access promptly.

3. WHEN WE SHIP PHYSICAL ITEMS
   Examples include printed reports, training binders, or storage media when specified in your SOW or approved in writing. If a shipment is not in the SOW, we will confirm costs, address, and timeline with you before dispatch.

4. PROCESSING & LEAD TIMES
   • Requests confirmed before 12:00 PM CT are typically processed the same business day; after the cutoff, next business day.
   • “Business days” means Mon–Fri, excluding U.S. federal holidays.
   • Peak periods, supply interruptions, or force-majeure events may extend processing.

5. SHIPPING SERVICE & TIMELINE 
   • We offer one service level: Standard.
   • Standard transit time: 7–10 business days from the carrier’s acceptance scan.
   • Remote/less-served areas may add 2–3 business days.
   • Transit clocks start after dispatch (not when you place the request).

6. COSTS & FEES
   • Flat domestic shipping fee: $6.99 USD per shipment.
   • Reshipment after a return/failed delivery (see §8): $6.99 USD additional per reshipment.
   • Special packaging, insurance, or hand-carry services (if requested) are itemized.
   • International shipments (if approved): quoted separately; $6.99 flat fee applies U.S. domestic only.
   • Cash-on-delivery (COD): not offered.

7. SHIPPING AREAS
   • U.S. domestic by default. Alaska/Hawaii and U.S. territories may experience longer transit.
   • Some carriers will not deliver to P.O. Boxes; USPS can. If signature is required, use a physical address.

8. ADDRESS ACCURACY & FAILED DELIVERY
   • Provide a complete, accurate shipping address and a contact number.
   • If a parcel is undeliverable (wrong address, refusal, repeated failed attempts), it may be returned.
   • Reshipment requires confirmation of the corrected address and the $6.99 USD reship fee (plus any carrier return charges, if applicable).

9. TRACKING & DELIVERY CONFIRMATION
   • We email tracking details (where available) after dispatch.
   • Delivery scans and ETAs are controlled by the carrier; specific dates are not guaranteed.

10. RISK OF LOSS, DAMAGE & CLAIMS
    • Risk of loss transfers upon the carrier’s delivery scan (or signature, if required).
    • If your item arrives damaged or appears lost in transit, email us within 7 calendar days of the delivery scan (or expected delivery date) with photos, the tracking number, and the shipping label. We will open a carrier investigation and work toward a resolution.

11. PACKAGING & SECURITY
    • Neutral packaging by default.
    • Sensitive items may include tamper-evident seals and/or signature service.
    • We do not ship classified/CUI or export-controlled technical data.

12. CHANGES, CANCELLATIONS & RETURNS
    • Before dispatch: email us promptly – if the item hasn’t shipped, we’ll adjust where possible.
    • After dispatch: changes are not guaranteed; additional fees may apply.
    • Returns/credits follow your Service Agreement/SOW; custom or time-bound materials may be non-returnable.

13. DELAYS & EXCEPTIONS
    Weather, natural disasters, labor actions, customs holds, or other events beyond our control can delay transit. We’ll assist with updates but cannot guarantee carrier timelines.

14. CONTACT
    Shipping questions or special handling requests: [email protected] · +1 (512) 721-0297 (Mon – Fri, 9:00 – 17:00 CT).
    Please provide your invoice number, shipping address, and tracking number.