EASY RETURNS

Effective date: November 10, 2025

 

Organization: 2430 GROUP INC
Address: 10900 Research Blvd, Austin, TX 78759, USA
Email: [email protected] · Phone: +1 (512) 721-0297

AT-A-GLANCE
• Return type: U.S. domestic physical items only (digital deliverables are not returnable)
• Return window: 14 calendar days from the carrier’s delivery scan
• Domestic outbound shipping: $6.99 USD flat — non-refundable unless our error
• Return shipping: we pay for wrong/defective/damaged; you pay for change-of-mind/customer error
• No international returns (we do not accept returns shipped from outside the U.S.)
• RMA required before sending anything back

1) Scope

This policy covers returns, exchanges, and refunds for items delivered by 2430 GROUP INC. Most of our work is digital (reports/slides/files). Physical shipments happen only if requested or stated in a Statement of Work (SOW).

2) What’s Returnable (Domestic Only)

Eligible physical items we shipped within the U.S., when you:
• Request the return within 14 calendar days of the delivery scan, and
• Return the item unused, unaltered, with all original packaging/inserts/accessories, and
• Obtain an RMA from us before shipping the return.

3) What’s Not Returnable

• Digital deliverables (reports, slides, files) once delivered or access granted — see §4 for revisions.
• Custom-printed or time-bound training materials produced specifically for you.
• Opened storage media or items not in original condition.
• Anything returned without an RMA or after the 14-day window.
• International returns (outside the U.S.) — not accepted.

4) Digital Deliverables (Revisions Instead of Returns)

Digital items are not returnable. You have a 14-day revision window to request reasonable corrections/clarifications; we’ll address them promptly.
Refunds for services follow your Service Agreement/SOW:
• Work not started → full refund.
• Work in progress → pro-rata refund for undelivered scope (minus non-recoverable third-party costs).

5) Return Window & Condition

• You must email us within 14 calendar days of the delivery scan to request an RMA.
• Ship the approved return within 7 days of receiving your RMA.
• Items must arrive clean, unused, complete, and in protective packaging.

6) Who Pays Return Shipping?

• Our error / defective / damaged on arrival: we issue a prepaid label or approve a no-return replacement when appropriate.
• Change-of-mind / customer error: you cover return shipping. If you choose our label, we’ll deduct the actual label cost from your refund (we’ll tell you the amount before you ship).

7) How to Start a Return (Step-by-Step)

  1. Email [email protected] with subject [RETURN]. Include: invoice number, item, reason, and photos if damaged.

  2. Receive your RMA and instructions (and a prepaid label if we’re covering return shipping).

  3. Pack securely: original packaging if possible; include all inserts; remove/cover old barcodes.

  4. Ship within 7 days of RMA issuance using the provided label or your own trackable service.

  5. We inspect within 2–3 business days of receipt and email you the result (refund or exchange).

8) Exchanges (Domestic Only)

• Same item replacement ships after we receive the return or see the carrier’s acceptance scan of your return (at our discretion).
• Different item: we’ll invoice or refund any price difference; outbound shipping for the new item follows our $6.99 domestic fee (waived if the exchange is due to our error).

9) Refund Amount & Timing

• Product value: refunded in full if returned eligible and complete.
• Outbound $6.99 shipping is non-refundable unless due to our error/defect.
• If you used our return label for a change-of-mind return, we deduct the label cost.
• If parts are missing/damaged, we may deduct a reasonable adjustment or decline the return.
• We initiate refunds in 3–5 business days after approval, to the original payment method (PayPal/Stripe). Your bank/PayPal may need extra time to post.

10) Damaged, Defective, or Lost in Transit

• Email us within 7 calendar days of delivery (or the expected date if marked “delivered” but missing).
• Include: tracking number, photos of packaging/item, and the shipping label.
• We will open a carrier investigation and work toward a replacement or refund consistent with the carrier’s outcome and this policy.

11) No International Returns

We do not accept returns shipped from outside the United States under any circumstances.

12) Refused/Undeliverable Parcels

If a parcel returns to us due to refusal, wrong address, or repeated failed attempts:
• Reship after you confirm the address ($6.99 reship fee), or
• Refund per this policy, less any carrier return charges (if applicable).

13) Need Help?

[email protected] · +1 (512) 721-0297 (Mon–Fri, 9:00–17:00 CT).
Have your invoice number, photos (if damaged), and tracking ready so we can move fast.